The Data Subjects’ Rights Service Centre supports you in handling all enquiries in accordance with the GDPR in a structured and legally compliant manner – from requests for access and erasure to data rectification and objections. We handle the specialist and technical coordination of the entire process and ensure that deadlines are met, enquiries are processed correctly and results are documented in an audit-proof manner. This enables you to fulfil your legal obligations efficiently, avoid risks and strengthen your customers’ trust through transparent communication.
Requirements for processing in accordance with the law
Compliance with the law
All processes must comply fully with the requirements of the GDPR.
Deadline reliability
Statutory response deadlines must be strictly adhered to.
Identity verification
The identity of the person making the enquiry must be verified beyond doubt.
Cross-system data collection
All relevant systems must be taken into account when dealing with requests for access, rectification or erasure.
Completeness of the information
The information provided must be accurate, complete and clear.
Documentation requirement
The entire process, from the receipt of enquiries to the final response, must be recorded in an audit-proof manner.
Risk minimisation
Errors, missed deadlines and potential fines must be avoided.
Transparent communication
Responses to data subjects must be clear, structured and in compliance with data protection regulations.
Process standardisation
Consistent processes must be ensured across all systems and touchpoints.
Our structured process
Your benefits at a glance
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Processing of all GDPR enquiries in accordance with the lawEnsuring compliance with legal requirements without any room for interpretation.
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Expert assessment and classificationProfessional assessment of complex issues.
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Reducing the workload on IT and specialist departmentsReduction in internal workload through centralised coordination.
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Audit-proof documentation of all processing stepsReliable evidence for audits, inspections and enquiries from regulatory authorities.
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Transparent communication and increased customer confidenceProfessional feedback helps build trust with your customers.
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A consistent process across all systems and touchpointsStructured processing, independent of system landscapes.
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Avoiding missed deadlines/finesMinimising legal and financial risks.
Service Centre for the Rights of Affected Persons
With the Service Centre for the Rights of Affected Persons, you can fulfil your obligations efficiently and in full compliance with the law – whilst reducing the workload on your organisation. You benefit from standardised processes, specialist expertise and a high standard of service for your customers. Clear lines of responsibility and transparent procedures ensure you always have a clear overview.
Contact
Let’s work together to make your data protection processes efficient and audit-proof – please get in touch.
FAQ
Organisations are obliged to process all enquiries regarding data subjects’ rights under the GDPR. These include, in particular, requests for access, requests for erasure, requests for rectification and objections to data processing.
GDPR requests must generally be answered within one month. In complex cases, the deadline may be extended to up to three months – but this must be justified.
Before processing a GDPR request, the identity of the person making the request must be verified beyond doubt in order to prevent unauthorised disclosure of data. This is done, for example, by cross-referencing existing customer data or by carrying out additional verification measures.
All stages of the process must be documented – from receipt of the enquiry through to the final response. Audit-proof documentation is important for audits, compliance and any inspections by regulatory authorities.